Refund policy

At Hi Peach Layne, we stand behind every product we make. If something isn't right, we want to make it right.                                                                                           

                                                                                                      

**Purchases Made at Retail Partners**                                                               

  If you purchased a Hi Peach Layne product at Walmart, Amazon, Five Below, or any other retail partner, please follow that retailer's return policy directly. We are unable to process refunds for purchases made outside of hipeachlayne.com.                                                                                                               

  **Purchases Made on hipeachlayne.com**                                                              

 Unopened / Unused Items                                                                             

We accept returns of unopened, unused products in their original packaging within 30 days of  delivery. To initiate a return, email us at hello@hipeachlayne.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.                                          

                                                                                                      

Opened / Used Items                                                                                 

For hygiene and safety reasons, we are unable to accept returns on opened or used bath, body, or personal care products unless the item is defective.           

                                       

Damaged or Defective Items                                     

If your order arrived damaged or you received the wrong item, please email hello@hipeachlayne.com within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you — no return required.                                                                                                         

Refund Processing                                                                                   

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.                                                                                                                         

Gift Cards                                                     

Gift cards are non-refundable.                                                                      

                                                                                                      

Questions? Reach us at jane@hipeachlayne.com.