At Hi Peach Layne, we strive to provide you with high-quality bath bomb products that enhance your bathing experience. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 30 days of the purchase date.
2. Return Process:
- To initiate a return from an item purchased directly through Hi Peach Layne, please contact our team at sales@hipeachlayne.com within 30 days of your purchase. Provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you through the return process.
3. Shipping Your Return:
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received successfully.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment method.
5. Exchanges:
- We do not offer exchanges at this time. If you need a different item, please follow the return process and place a new order for the desired item.
8. Contact Information:
- For any questions or concerns regarding our return policy, please contact our customer service team at sales@hipeachlayne.com.
